Northampton Bulk Centre
Customer Comments
Between 1st September 2007 and 1st September 2008 customers visiting our counter completed 251 comment cards.
The results are as follows:
100% of customers were happy with the way that their query was handled at our public counter.
91% of customers said we provided an excellent standard of service.
91% of customers said that the information provided was excellent.
79% of customers said our facilities were excellent.
98% of customers were happy with the quality of the certificate of service received.
80% of customers were satisfied that we had the Holy book relevant to them to swaer any affidavit / statutory declaration (7 different Holy books are available at this office)
31% of customers came in to hand in forms.
26% of customers came to file an application
22% of customers came for advice.
11% of customers came to make a payment.
10% of customers visited for reasons other than the above.
Positive feedback
'People were most helpful and patient as I asked numerous questions and received support due to stress, and managed to make me smile.'
'Service is excellent'
'Every one was very helpful.'
'Keep up the good work'
'Dealt with very professionally.'
'Very happy staff were friendly and welcoming.'
'Very helpful service, support given to issue raised and dealt with promptly.'
'Satisfied with the way enquiry was dealt with despite various telephone conversations.'
'Surprised and delighted by the service at the reception.'
'Outstanding service'